Praktikum Kundenservice Stuttgart

Intern/Working Student Customer Success Department (m/f/d)

Stuttgart, Germany Customer Experience Intern

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for:

To support our mission, we are seeking a highly motivated Intern or Working Student for our Customer Success Department. In this role, you will assist the team with administrative tasks such as ticket allocation and preparing email templates. Your collaboration with various teams will be essential to ensuring customer satisfaction and smooth operations. 

You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in customer success management and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position. 

Assist in supporting lower-tier customers, helping them navigate their journey and addressing their basic needs as necessary

Support the team with administrative tasks, including ticket allocation and preparing email templates

Provide virtual demonstrations to customers to clarify software features as needed

Basic Qualifications:

Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal

Easy to work with

Currently enrolled in a bachelor's or master's degree program in Business Administration, Communication, or a related field

Proficient in MS Office

Enjoys communication and working in a team

Proactive, independent, and solution-oriented approach to work

Business-fluent communication skills in English are mandatory. DE FR, ES or IT are a plus

Preferred Skills and Experience:

Strong Communication Skills: Ability to clearly convey information and build positive relationships with customers

Basic CRM Knowledge: Familiarity with Customer Relationship Management (CRM) tools like Salesforce or HubSpot for managing customer interactions and data

Problem-Solving Abilities: Capability to understand customer issues, think critically, and assist in finding appropriate solutions or escalating as necessary

What we offer:

Centrally located office in Stuttgart

Flexible working hours and a hybrid working model

30 vacation days/year in a full-time position

Free drinks and weekly team lunch

Personal and professional development potentialities and room for creative ideas

An international team