Do you love operations and are excited by the idea of shaping processes in a high-impact team? Join the Customer Operations team at Hive.

The Customer Operations team’s goal is to improve our customer experience and drive operational excellence. We do this by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning.

You'll be at the heart of problem-solving, diving into challenges, uncovering insights, and shaping data-driven recommendations that empower our product and tech teams. Beyond solving immediate issues, you’ll delve into complex systemic issues, automate solutions, and deliver impactful strategies ready for integration into the Hive App.

Interested? Here’s what you can expect:

• A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering

• Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring

• Get stuck into the analysis of Hive’s processes to identify improvement opportunities

• Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution

• A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation

• Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving

If this role gets you excited, please apply with a cover letter detailing a time you used machine learning to improve a process!

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment

• Initial experience in working on an operational topic (e.g. product development, supply chain, purchasing, lean services, manufacturing, etc.)

• Exceptional analytical and quantitative problem-solving skills

• Clear, professional, and informative written and verbal communication style

• Ability to communicate complex ideas effectively, both verbally and in writing, in English. Another language, either German, Spanish, Italian, or French is a plus

• Excellent attention to detail, organization, time management, and prioritization skills

• Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity

• Relentless drive and hands-on entrepreneurial mentality

• Basic knowledge of Excel, SQL, and other sources. Coding is a plus

• Customer-related experience is a plus

• Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere
• Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
• You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
• We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
• There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, London & Madrid, and join regular team events such as off-sites.

We make better commerce operations for everyone.
Hive’s mission is to make commerce operations better - for brands, consumers and ops partners. Hive seamlessly combines powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. Started just in 2020, Hive already works with hundreds of the leading brands across Europe such as HOLY, mybacs and Inkster and has become the leading operations platform in Europe. Backed by acclaimed global investors including Tiger Global, Earlybird, Picus Capital, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Berlin, Paris, Milan, Madrid and London.

At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.