In order to support our Risk Support Team in the Retail Banking “Risk” line, we are looking for an RST Support Officer trainee (m/f) to strengthen our teams. This internship is for a period of 6 months to 1 year, starting in January 2025.

Your mission:

As a trainee RST Support Officer (m/f), you will discover, among other things, the banking vision of the activity consisting of the regularization of customers with unauthorized overruns on our books. Your main tasks will be to
- Ensuring a high quality telephone service for customers contacting us as part of the processing of their file, and for bank colleagues.
- Analyze the situation of customers within the framework of the files for which we are responsible and take the necessary action.
- Handle returned mail in the broadest sense (customer replies, mail returned by post, etc.).
- Ensure the proper execution of all administrative and/or operational tasks required for the smooth running of the department.
- Provide “day to day banking” support to the team.
 
Your profile:

Knowledge and experience:
- Bac+4/5 with an economic or financial orientation.
- A first experience in the financial sector will be considered as an asset.
  Skills :
- Excellent interpersonal and commercial skills.
- Genuine interest in the world of financial institutions and companies.
- Autonomy and proactivity.
- Thoroughness.
- Proficiency in IT and office automation tools, in particular Word, Excel, Outlook, Internet.
 Languages :
- Oral and written mastery of French and English essential.
- Fluency in any other Community language (Luxembourgish, Dutch, German, etc.) will be considered an asset.

Your working environment:
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our retail and professional customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, businesses and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we serve severely online and via our branch network. For our wholesale banking customers, we provide loans, sustainable finance, payment and cash management services, and fund services.