Operations Customer Service Intern (f/d/m) at Digital Charging Solutions GmbH | softgarden

Electrify your career!

We believe the future of mobility is electric! Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry.Charging needs to be simple and easy to use, therefore we focus on digitized and customer-oriented services.We develop white label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way.Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with FREE NOW.

Operations Customer Service Intern (f/d/m)

• Full Time
• Rosenstraße 18-19, 10178, Berlin
• Without Professional Experience
• 1/13/25

Meet the Team: 

Join our passionate Customer Service team, split between Munich and Berlin, and seize an exciting opportunity to dive into what customers really think about our product. Discover correlations and explore ways to continuously improve our offerings, keeping our customers engaged and happy. 

 

Make an Impact by: 

• Working closely with our vendor to ensure quality expectations are met 

• Actively gathering and analyzing customer feedback to drive product enhancements  

• Identifying trends and correlations to improve overall customer satisfaction 

• Collaborating with cross-functional teams to integrate customer insights into product development 

• Creating and analyzing reports and KPI reports

Your profile:

• Strong analytical skills with the ability to identify patterns and correlations 

• Exceptional communication and relationship-building skills, German language skills are a plus 

• Previous experience in customer service preferred 

• Passion for understanding customer needs and driving positive experiences 

• Experience working collaboratively across teams to implement customer-driven improvements 

• Ability to work 40h/week as an Intern in our Berlin or Munich office as soon as possible for a duration of 12 months

We offer

• A unique opportunity combining the energy of a scale up with the power of  BMW, Mercedes Benz Mobility & bp


• Working on products & services with a high social impact


• An international team of talented people who love what they do and live a collaborative spirit


• An open minded culture with room for growth and the freedom to bring in own ideas


• Subsidized gym membership


• Subsidized office lunch benefit


• Monthly mobility budget


• Up to 2 days of home office in a week


• Offsite/ team events & much more and modern, sunny offices in Berlin & Munich

… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.