• Strategic Relationship Building: Develop and maintain strong strategic relationships with key stakeholders at client organizations to understand their business goals and ensure rapitags solutions align with their objectives.
• Customer Onboarding and Training: Lead the onboarding process for new customers providing indepth training sessions to ensure a seamless integration and successful adoption of rapitags technology.
• Data Analysis and Insights: Utilize customer usage data to identify trends measure key performance indicators and provide actionable insights to both customers and internal teams. Proactively recommend improvements to enhance the customer experience.
• Customer Advocacy: Act as the voice of the customer within rapitag advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
• Renewal Management: Work closely with the sales team to manage customer renewals and expansions. Ensure timely communication with customers regarding contract renewals upsell opportunities and additional services.
• Issue Resolution: Proactively identify and address customer issues or concerns working closely with technical support and product teams to find prompt and effective solutions.

• Fluency in German and English: Strong proficiency in both languages with the ability to communicate effectively and build relationships with customers in a bilingual environment.
• Customer Success Experience: Preferably first experience in a customer success or account management role preferably in the technology or SaaS industry.
• Communication Skills: Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly and concisely.
• Analytical Skills: Strong analytical mindset with the ability to interpret customer data and draw meaningful insights to inform decisionmaking.
• Adaptability: Ability to thrive in a fastpaced and dynamic environment adapting to changing priorities and customer needs.
• Team Collaboration: Collaborative spirit with the ability to work effectively across crossfunctional teams to ensure customer success.
• Retail Technology Knowledge (Optional): Familiarity with retail technology concepts and solutions would be a plus but not mandatory. A genuine interest in learning and understanding these concepts is essential.

Join us in shaping the future of retail technology and enjoy the following perks:

• Be Part of the Core Team: Contribute to a young and dynamic tech startup with ambitious goals to become a world market leader in safety technology.
• Recognition and Compensation: Receive an attractive salary a permanent contract and the opportunity to shape a growing company from the ground up.
• Work Flexibility: Enjoy flexible working hours and the option for remote/home office work.
• Office Location: Work from our office in the heart of Munich (Giesing) with various restaurants within walking distance.
• Independence: Have the freedom for your ideas work style and responsibilities with short decisionmaking processes.
• Enjoyment: Access free fruits and beverages in our office and participate in regular team events.
• More to Explore: Experience an open trusting atmosphere take advantage of professional development opportunities receive feedback in a collaborative team and engage with industry experts and digital pioneers.